FAQ

What is the advantage of taking a soft-gel over a tablet or capsule?

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They are generally easier to swallow and unlike other forms of delivery such as tablets and capsules do not contain binders and fillers that may cause stomach upset and offer no nutritional value.

What is BioPerine® and what does it do?

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BioPerine is an extract of Black Pepper. A U.S. patent and several clinical studies have demonstrated how it enhances the bioavailability and absorption of many nutraceuticals. We use it in our special BioPerine Complex, which takes BioPerine one step further by combining it with a powerful Ginger extract for enhanced digestion.

Can I take your products if I am on any medications or have any medical conditions?

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If you have any medical conditions or are currently taking medication, consult a licensed healthcare provider before using any dietary supplement. Prescription medication, just like any medication may interact with the ingredients found in a dietary supplement.

What is your product’s shelf life?

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Most of our products have a two-year shelf life. The expiration date is set as a guarantee that the product will contain the same levels of active ingredients as it did when manufactured until this date. After the expiration date we cannot guarantee that a given product will contain the potency of ingredients listed on the supplement facts panel. The expiration date is always printed onto our products.

What measures do you take to ensure the quality of your products?

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All of our products are quality assured. We employ compliance testing to ensure potency and purity. We are located in California and all of our products are completed here in the U.S.A. We are compliant with regulations.

Can I take more than one of your products at the same time?

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Before taking any dietary supplement you should always consult your health care practitioner if you are using any medications or have any medical conditions. If you are considering using multiple products at the same time look for ingredients the products have in common. Using products that have shared ingredients at the same time will increase the concentration of those ingredients. For example, taking multiple products that contain caffeine will increase the amount of caffeine you take at one time and could make you feel jittery or make it difficult to get to sleep at night.

Is it okay to take more than the recommended dosage?

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No. We do not recommend taking more than the recommended dosage., The suggested dose is backed by research  for safety and efficacy. 

What if I took 2 pills of Steel Libido RED in the morning and need help for activity at night. Can I take an additional 4 pills before activity?

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No. We do not recommend taking more than the recommended dosage., The suggested dose is backed by research  for safety and efficacy. 

What if I took 2 pills of Steel Libido RED in the morning and need help for activity at night. Can I take an additional 4 pills before activity?

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 No, do not exceed 4 pills a day.

Is it okay to take less than the recommended dosage? 

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Yes, you can lower the dosage at your discretion. However, you may not have the advantage of the product’s intended purpose if you are not taking the full recommended dose or as directed. The dosages we recommend are generally backed by the known science supporting the formula, however it is possible for different botanicals to affect people differently, so it could make sense for certain individuals to start out with smaller doses and see how they feel when using a new product.

Is it okay to take more than the recommended dosage?

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No. We do not recommend taking more than the recommended dosage., The suggested dose is backed by research  for safety and efficacy. 

What if I took 2 pills of Steel Libido RED in the morning and need help for activity at night. Can I take an additional 4 pills before activity?

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 No, do not exceed 4 pills a day.

Is it okay to take less than the recommended dosage? 

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Yes, you can lower the dosage at your discretion. However, you may not have the advantage of the product’s intended purpose if you are not taking the full recommended dose or as directed. The dosages we recommend are generally backed by the known science supporting the formula, however it is possible for different botanicals to affect people differently, so it could make sense for certain individuals to start out with smaller doses and see how they feel when using a new product.

Is it okay to take the product past expiration date?

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Our products have a two-year shelf life. The expiration date is set as a guarantee that the product will contain the same levels of active ingredients as it did when manufactured until the specified date.  After the expiration date we cannot guarantee that a given product will contain the potency of ingredients listed on the supplement facts panel.  

Where is expiration date located?

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The expiration date is located at the bottom of the bottle or the carton if the product is packaged in a box. 

There's only the month and year as the expiration date, how long is it good until?

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The expiration date applies until the end of month.

My bottle just expired a few days (week(s) or month(s)) ago, can I take the product even though the expiration date has passed?

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Our products have a two-year shelf life. The expiration date is set as a guarantee that the product will be at optimal quality and safety until the date set.  We do not guarantee the potency and efficacy of the product past the expiration date. 

I have a pre-existing medical condition, can I take this product?

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If you have any medical condition or are currently taking medication, consult a licensed healthcare provider such as your doctor or a pharmacist before using any dietary supplement. Prescription medication may interact with the ingredients found in a dietary supplement.

I'm taking a blood thinner and/or blood pressure medication, can I take this product? 

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You should consult your doctor before taking an Irwin Naturals product. 

Can I take multiple products at the same time?

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You may take a number of our products at the same time. However, be sure to look at whether the products you are planning on taking have similar ingredients.  For some ingredients it is very important that you do not take more than the recommended amount in our products. So, in those situations you need to use caution. 

In that situation, the best course of action would be to consult a licensed healthcare provider who may better evaluate your needs and how our products can better serve you. 

Can females take Testosterone UP or Steel Libido RED?

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Yes, females can take men's sexual health products. While Steel-Libido RED is formulated for men’s circulation and performance, some of its key ingredients (such as nitric oxide boosters and adaptogens) may have general benefits for blood flow and energy in both sexes. These benefits are equally important for the female sexual response, and therefore, women may also benefit from the intended effects as they relate to sexual health.

Can a male take Steel Libido for Women?

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Yes, males can take Steel Libido for Women. Steel-Libido for Women contains herbs and nutrients that support female sexual response, including blood flow enhancers and adaptogens. While men could take it, the formulation is designed for female physiology. The product includes ingredients that support estrogen and adapt to the female endocrine function, and therefore may not provide the same intended effects in men. Men looking for sexual health and performance support would be better suited trying Steel-Libido or Steel-Libido RED, as those formulas target male-specific pathways.

Can my child take your product?

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No, our products are formulated for those over 18 years old. 

Do you have any products for kids or teenagers?

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At this time,  we do not have any products intended for kids or teenagers. Our products are intended for adult use only, people over 18 years old.

Do you have any products for kids or teenagers?

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No. Do not use any Irwin Naturals product if you may become pregnant, are pregnant or nursing. 

What if I accidentally took the product before I read the warning?

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You should consult a licensed healthcare provider and let them complete an assessment . 

What is the source of collagen used in your Liquid Collagen products?

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The collagen used in our products is animal sourced; derived from bovine (cow). 

I'm having hard time cutting open the tube of Liquid Collagen with my hand, is this a defect?

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The reason the vile is hard to twist off with your hand is to prevent compromising the product with air. It is for product integrity, not a defect. We recommend using scissors to cut the tube instead of trying to twist off with your hand. 

What is the best way to get all of the liquid out of tube if I am having trouble? 

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We recommend adding a little bit of water into the tube and shaking well to remove all of the liquid from the tube. 

What is the source of gelatin used in your product?

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The gelatin used in the manufacturing of our soft-gels is animal sourced; specifically derived from porcine (pig) material.

Do you have any another source of gelatin such as fish or vegetable sourced gelatin?

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No, our products do not contain gelatin sourced from fish or vegetables.

Do you have another form of the product such as powder or gummy?

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Our products may come in a tablet, capsule, liquid, oil or gummy form, but most of our Irwin Natural products are soft-gel capsules. Currently, we do not have any products that come in a powder form.

Can I cut it open and take out the contents if I am having trouble swallowing it?

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No, we do not recommend cutting open the gel capsule and taking the inside material out.  Doing so will not give you the full advantage of the product and it may upset your digestive tract, including your stomach. 

Is your product Gluten-Free?

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Our products are not formally tested for gluten. We do not intentionally add gluten in our products. However, we cannot guarantee this product does not contain a trace amount of gluten although no gluten is used in its formulation. 

Why do you use titanium dioxide?

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Titanium dioxide is a food additive, allowed by the Food and Drug Administration (“FDA”).  FDA approval of titanium dioxide indicates that the color additive is safe at specific amounts and for specific types of foods. The approval of the ingredient by the FDA (Food and Drug Administration) came after a thorough review of the toxicologic data associated with consumption of the ingredient. It is generally used as an opacifier, meaning it makes transparent ingredients more opaque.

How do I return my order?

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Returns are easy with our 60 day Guarantee! Customers receive a full refund when they send back products within 60 days of receiving them, even if the product is open or used! We do not issue refunds or merchandise credit past 60 days. Shipping fees are not refundable.  The customer is responsible for return shipping fees.  Proof of purchase required. Guarantee only valid for orders placed on-line through Irwin Naturals, HydroCanna, and FloChi websites.

Is Shipping Free?

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The shipping charge for orders over $49 is absolutely free. For orders under $49 we do charge a $6.95 shipping and handling fee.

International Shipping

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At this time we do not ship internationally.  We currently ship to the Continental United States, Alaska and Hawaii.

What payment methods are accepted?

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We accept Mastercard, Visa, American Express and Discover credit cards.

When will I receive my order?

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Most orders are received within 7-10 business days. Orders usually ship within 2 business days after the order is placed. If you are shipping to a PO Box, your order will be shipped via USPS. You will receive an email when your order is shipped.

Promo/Coupon Code Policy

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Promo and Coupon codes are limited to one per customer per purchase. Coupon/Promo codes can only be applied to full price merchandise unless stated otherwise.  Coupon/Promo codes cannot be used on Subscription or Bundled products and are not stackable.

I need to change or cancel my order. How can I do it?

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Contact us immediately after placing your order at 888-223-1548, and we’ll do everything we can to accommodate your request. However, the time window for changes or cancellations is very short.

NOTE: If you cancel an item purchased with a promotion or special deal, you may not be eligible to receive that promotion or discount again.

What is the Prop 65 warning about? 

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Prop 65 is a California Law that requires businesses to provide warnings to consumers when a product contains certain chemicals that are above a certain threshold. The warning is provided to ensure compliance with law and to inform consumers of the potential risk – even if the risk is very low.  

Why do some of your Products contain a Prop 65 warning? Which ingredient contains a prop 65 chemical?

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The warning on our products is generally the result of a requirement under Prop 65 that if a product contains more than 0.5 micrograms of lead per daily recommended dose then it must have the required warning.  Lead is naturally found in the environment, soil and water, and anything growing in it will have trace amounts of lead. Our products contain many natural herbs and botanicals, and it is therefore possible that, from time to time this substance may be present in such ingredients, making it naturally occurring because of the environment it was grown in. This is common among various plants and vegetables grown outdoors.  

Does a Prop 65 warning mean the product is unsafe?

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Not necessarily. A Prop 65 warning does not mean that a product does not meet safety standards. A Prop 65 warning is designed to inform, not to ban or restrict. 

However, if you have specific health concerns, you may wish to consult with a heath care professional.  If you are pregnant or nursing, you should not take our products whether or not a prop 65 warning is required. 

Other than lead, are there any other chemicals related to Prop 65 that can be found in your products?

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Lead is the most common Prop 65 chemical that can be found in our products. However, we also test our products for heavy metals such as arsenic, mercury or cadmium. Generally, they are not above the safe harbor levels implemented by Prop 65. However, if there is any product in particular that you have questions, please contact Customer Service.

I've been taking this product for years, would it be accumulated in my body?

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The trace amounts of lead that may trigger a Proposition 65 warning are well below levels considered harmful by federal safety standards and are often lower than what’s found naturally in common foods. While lead can accumulate in the body over time, small amounts are typically managed by the body’s natural detoxification systems—primarily the liver, kidneys, and gastrointestinal tract—which help eliminate it gradually. Although lead can accumulate in the body over time, for most healthy adults, the amounts present in our products are unlikely to cause meaningful bioaccumulation or health risks with typical use. If you’re concerned, we recommend consulting with a qualified health professional for further insights who can take a deeper look at your own personal health situation as it relates to your total exposure to lead from all sources.